Client Success Manager
Important: Please answer the questions in this advert in your cover letter to apply for this role. It is the first step in our application process. We will not review applications that do not include these answers. Thank you for your understanding.
Ballistic Arts is looking for a strong Creative Digital Marketing Specialist that understands the marriage of data and creative to join our digital marketing team.
Exciting Opportunity Alert! Ballistic Arts is looking for the next Client Success Manager (CSM) to join our team!
We’re on a mission to create no bullsh*t solutions for our clients, leveraging our 24 years of creative experience to build data-driven sales funnels that generate results.
As a lead-generation digital marketing agency, we’re all about measurable success! We’ve combined our creative expertise with the best digital marketing practices, focusing on producing data-driven results that make our clients shine.
To fuel our growth, we need a steady, no-nonsense Client Success Manager to join our team remotely! As part of our team, you’ll have the opportunity to manage a diverse portfolio of clients across various sectors, ensuring their success and happiness.
This role is best suited for someone who is proactive, detail-oriented, and takes full responsibility for their work, with a strong commitment to delivering meaningful results for clients.
If you’re ready to make an impact, join us on this exciting journey of creating meaningful results for our clients. Apply now and let’s conquer the digital marketing world together!
Role Overview
The Client Success Manager (CSM) is the day-to-day owner of the client relationship and the guardian of the project timeline. This role ensures that what we promise the client is exactly what is reflected in our internal production schedule. You will partner closely with the Digital Marketing Analytics Manager to keep the engine running smoothly.
You are the client’s primary advocate and our internal “pulse check,” ensuring the client experience runs with clarity, discipline, and trust.
What You’ll Own
- Client Relationship & Expectations: Primary point of contact for all day-to-day communication.
- Meeting & Logistics Cadence: Full ownership of scheduling, agendas, and follow-up documentation.
- Deliverable Flow: Distribution of approved assets and the proactive management of the client approval cycle.
- Asana Project Monitoring: Daily maintenance of internal project boards to ensure deliverable dates align with client milestones.
- Risk Triage: Early identification of timing misalignments or churn risks, escalating them during daily huddles for resolution.
- Structured contributions to Quarterly Resets
Key Responsibilities
Client Governance & Communication
- Set and reinforce communication and approval expectations.
- Maintain structured communication logs and decision documentation.
- Ensure all client requests are accurately routed to Strategy, Creative, or Operations.
Meeting Ownership
- Lead the logistics for kickoffs, monthly meetings, and quarterly reviews.
- Prepare stakeholders for quarterly strategy meetings with clear pre-reads and agendas.
Project Coordination & Asana Management
- Maintain the internal Asana board as the “source of truth” for project timing.
- Collaborate with the Digital Marketing Analytics Manager to adjust assignments or deadlines when client needs shift.
- Create ad hoc tasks to capture client feedback and ensure nothing falls through the cracks.
- Monitor “blocked” tasks and follow up with clients to ensure internal teams can stay on schedule.
Risk & Internal Alignment
- Identify and flag “red” accounts or delayed tasks early.
- Participate in regular group meetings and alignment meetings with the Strategist.
- Use Slack and Google Workspace effectively to keep internal teams informed.
What Success Looks Like
- Clarity: Clients feel consistently informed, and internal teams have clear direction on client priorities.
- Alignment: The internal Asana board always reflects the reality of the client’s timeline.
- Efficiency: Approval cycles are streamlined and rarely block the production team.
- Proactivity: Risks and delays are surfaced before they become client issues.
Compensation and Benefits
- Base Salary: $70,000-$80,000/year
- Bonus Pay
- Extended health care and dental
- Employee Assistance Program
- 12.5 days of paid flexible time off
- 10 days vacation leave
- Remote Work Flexibility in a timezone close to Pacific Time
Questions
- What actions have you taken recently to stay on top of your industry/field of work
- Describe a situation where you had to share difficult feedback with someone. How did you approach the conversation and what was the person’s response?
- Describe a time where you had to make a decision that would affect the future. What was your process in making the decision and what was the outcome of your decisions/actions?
- Tell me about a situation where you were faced with an obstacle. How did you approach that challenge and what was the outcome?
- Tell me about a time where you were you were unable to keep your word to yourself or someone else. What was the impact of not keeping your word and what did you do to permanently resolve the situation?
We are a merit-based organization. We value learning and experience of any kind. If you’d like to apply for this role please send a cover letter with your answers to the questions and your resume.
